FAQ

How do I get started? Call our showroom to schedule a consultation or if you are in the “idea” stage with your project, we highly recommend visiting our Gallery showroom where you have the opportunity to see, touch and operate many of our products. A designer will then schedule a time to meet with you in your own home to help finalize your window covering selections – ensuring that everything you order perfectly complements your home décor and meets your functional needs.


Why should I buy from you? We’re locally owned and operated, so we know the neighborhood and understand local preferences and design styles. You’ll have peace of mind buying from us because not only are we here today, but after 30 years of operation, we’ll be here to service the product should any warranty issues occur down the road. Our staff is highly trained and experienced as we don’t sub contract design and installation.   We’re committed to providing you with a thoroughly satisfying shopping experience.


Are your prices competitive? Yes! We recognize the need for both competitive pricing and exceptional value. When you look at the combination of quality, service, expertise and product selection we provide, we believe you’ll think our prices are competitive. You’ll have peace of mind that you’ve selected the best products for your situation, have chosen colors and styles that complement your décor, and that your products are measured and installed for optimal performance and beauty.


How and when do I pay? Terms are a 50 percent deposit on all custom-made products at the time you place your order. When the project is fully installed, the remaining balance is due. Accepted methods of payment include cash, check, Visa, Mastercard, Discover, and American Express.


Why do you do the measuring? Window fashions are more complex than you might think. Many questions arise when we come to your home about how you will use your window fashions, how often you will operate them, whether you have children or pets in the home, what furniture might be placed in front of the window, etc. We know how to ask the right questions to make sure your window treatments function for optimal performance and ease of use. A measuring job done inaccurately can cost you lots of money if window fashions don’t fit correctly. In addition, many homes have imperfections in window shape or protrusions that an expert installer can address up front to prevent window treatment problems later.


How long does it take? All of our products are custom made to your exact specifications, and some take longer than others to produce and ship to us. Typical turnaround is 3 weeks from the date of order with plantation shutters averaging 5-6 weeks.  Once we receive shipping confirmation from the factory, we will call to schedule the installation date.